Client Background

This client is a reputable gearbox manufacturer, supplying a wide array of motion control and power transmission drive components to various industries. With a relentless focus on quality, innovation, reliability, and value, they not only offer unique designs but are also committed to meeting the dynamic technological needs of their clientele through continuous product updates and innovation.

Facility Description

The client operates out of an industrial facility located in Bloomingdale, Illinois. This 50,000 sq. ft. building is primarily constructed of concrete with a prominent brick façade at the front. Functionally designed for manufacturing, the facility allows it to efficiently produce and distribute its high-quality drive components.

Requested Maintenance

This company sought professional maintenance services for both the exterior and interior of its facility. The exterior needed comprehensive repainting, caulking, and sealing to cover spots and refresh the overall aesthetic of the building. Special attention was given to the doors which were initially not up to the client's expectation, prompting a rework that eventually met their satisfaction. Following the exterior maintenance, the client engaged PUSA’s services again for an additional flooring and interior paint project.

Decision Drivers

The main motivation behind the maintenance project was to address visible wear and tear, particularly spots on the walls that needed covering. Refreshing the building’s appearance was crucial to maintain a professional image that mirrors the quality and precision of the products they manufacture.

Scope of Work

• The project involved careful and thorough painting of both the exterior and interior of the facility, including a redo of the doors to meet the client's expectations.
• The brick façade at the front of the building was meticulously sealed to prevent future wear and provide a refreshed appearance.
• Following the success of the initial project, a subsequent project was commenced, addressing the flooring and additional interior painting needs of the facility.

Notable Details

• Despite initial challenges with the doors, the client expressed satisfaction with the final results, which not only met but exceeded their expectations. This led to the awarding of an additional project for flooring and interior painting.
• The maintenance work significantly enhanced the facility’s aesthetic and functional appeal, providing a refreshed and revitalized working environment.
• The project was executed with a keen focus on quality, ensuring that all applied paints, caulks, and seals were of premium grade, guaranteeing longevity and durability.

Client-Contractor Partnership

The successful completion of the exterior maintenance project and the subsequent award of the interior project is a testament to the strong and productive partnership forged between the company and PUSA. PUSA’s commitment to quality, attention to detail, and responsiveness to client feedback were pivotal in ensuring the client’s satisfaction and the establishment of an ongoing collaborative relationship.

Client Satisfaction

This client was pleased with the outcome of the maintenance project. The renewed and enhanced facility not only reflects the company’s commitment to excellence but also provides an improved environment for the daily operations and the manufacture of high-quality products. The positive experience has laid a foundation for future collaborations, with the client confident in PUSA’s ability to deliver professional, timely, and quality services.