Industry leader in customer satisfaction.
Painters USA is satisfied with the quality of our painting, coating, and concrete flooring results when our customers are satisfied.
The Net Promoter Score (NPS) is a tool for measuring customer satisfaction across a wide range of industries. Based on real customer feedback, it categorizes satisfaction as being either negative, neutral, or very positive, using a scale that ranges from -100 to +100. Based on almost 200 customer reviews, we have an overall score of +81.4—nearly three times the national average in the commercial painting industry.
What does this mean for you? In short, it means that you can expect the very best from Painters USA and you can feel confident in trusting us to deliver high quality results and operational value.
More about Net Promoter Score
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
By asking one simple question—How likely is it that you would recommend Painters USA?—you get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:
- Promoters(score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
- Passives(score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
- Detractors(score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.